Frequently Asked Questions:
What is an Independent Telcom Agent?
Independent telcom agencies are the result of telecommunications carriers downsizing and outsourcing. ComHelpDesk is a business that's authorized and certified to represent and support the products of carriers. Our ComHelpDesk staffers came from the carriers to work as independent agents because it's the best way to serve clients. We are required to complete the same rigorous training as internal carrier employees and are certified in the identical manner.
Why do telecommunications carriers outsource the sale and support of their products and services?
Because Independent Telcom Agencies account for 67% of overall technology sales annually. Almost 7 out of every 10 technology sales are generated through the carriers indirect channel. Also, carriers like most large businesses, outsource to reduce internal costs, decrease customer turn-over and increase customer satisfaction. Independent telcom agencies create and maintain very strong long-term relationships with their clients giving carriers an effective way to interact with their customers. It's more cost effective, too.
Why would I procure through the ComHelpDesk instead of the carrier directly?
Carrier Account Executives typically stay in a job for 2-3 years, meaning you get a new Account Executive just after the previous one learned a little bit about your business. Most of our clients have been with us for 6 or more years, some as long as 25 years. We go beyond the typical transactional relationship to provide a more strategic, long-term partnership.
Keep in mind this important fact: Who uses agents? Professional athletes, professional entertainers, home buyers/sellers, the list goes on and on. Everyone that uses an agent - regardless of industry - does so because they need an expert. But here's the best news - we're free. Absolutely free equates to absolutely a great reason our clients use us. We give new meaning to the term "free agent" - we're paid by the carriers to work with you so there is no charge - and the benefits are staggering:
1. Free augmentation of your telcom staff - Most ComHelpDesk clients are mid-sized businesses with significant voice, data and IP applications. Our typical client has an IT Director that is also responsible for telcom management. The IT Director uses the ComHelpDesk as part of their staff, off-loading day-to-day telecom tasks and freeing more time for IT management. Using the ComHelpDesk is like hiring a Telcom Manager but without adding pay role.
2. Free supplement to your carrier support – Just like a vitamin nutritional supplement fills the gap between what you eat and what you need, we're paid by carriers to be a free resource in addition to existing carrier internal people. We're a free addition, not a replacement.
Choices & Flexibility - The ComHelpDesk stands apart from internal carrier staff who are limited to their carrier's product options. The ComHelpDesk gives businesses choices between different carrier's product lines.
3. Account Team stability & Free Back Up - The ComHelpDesk is an adjunct to the carrier's internal sales and support staff creating unprecedented stability for our clients. Over our 20 year history, ComHelpDesk clients have enjoyed migration between telecommunications carriers while maintaining their free, augmented account support from the ComHelpDesk. We give our clients another dedicated avenue to the carriers that doesn't cost a thing.
What is an Independent Telcom Agent?
Independent telcom agencies are the result of telecommunications carriers downsizing and outsourcing. ComHelpDesk is a business that's authorized and certified to represent and support the products of carriers. Our ComHelpDesk staffers came from the carriers to work as independent agents because it's the best way to serve clients. We are required to complete the same rigorous training as internal carrier employees and are certified in the identical manner.
Why do telecommunications carriers outsource the sale and support of their products and services?
Because Independent Telcom Agencies account for 67% of overall technology sales annually. Almost 7 out of every 10 technology sales are generated through the carriers indirect channel. Also, carriers like most large businesses, outsource to reduce internal costs, decrease customer turn-over and increase customer satisfaction. Independent telcom agencies create and maintain very strong long-term relationships with their clients giving carriers an effective way to interact with their customers. It's more cost effective, too.
Why would I procure through the ComHelpDesk instead of the carrier directly?
Carrier Account Executives typically stay in a job for 2-3 years, meaning you get a new Account Executive just after the previous one learned a little bit about your business. Most of our clients have been with us for 6 or more years, some as long as 25 years. We go beyond the typical transactional relationship to provide a more strategic, long-term partnership.
Keep in mind this important fact: Who uses agents? Professional athletes, professional entertainers, home buyers/sellers, the list goes on and on. Everyone that uses an agent - regardless of industry - does so because they need an expert. But here's the best news - we're free. Absolutely free equates to absolutely a great reason our clients use us. We give new meaning to the term "free agent" - we're paid by the carriers to work with you so there is no charge - and the benefits are staggering:
1. Free augmentation of your telcom staff - Most ComHelpDesk clients are mid-sized businesses with significant voice, data and IP applications. Our typical client has an IT Director that is also responsible for telcom management. The IT Director uses the ComHelpDesk as part of their staff, off-loading day-to-day telecom tasks and freeing more time for IT management. Using the ComHelpDesk is like hiring a Telcom Manager but without adding pay role.
2. Free supplement to your carrier support – Just like a vitamin nutritional supplement fills the gap between what you eat and what you need, we're paid by carriers to be a free resource in addition to existing carrier internal people. We're a free addition, not a replacement.
Choices & Flexibility - The ComHelpDesk stands apart from internal carrier staff who are limited to their carrier's product options. The ComHelpDesk gives businesses choices between different carrier's product lines.
3. Account Team stability & Free Back Up - The ComHelpDesk is an adjunct to the carrier's internal sales and support staff creating unprecedented stability for our clients. Over our 20 year history, ComHelpDesk clients have enjoyed migration between telecommunications carriers while maintaining their free, augmented account support from the ComHelpDesk. We give our clients another dedicated avenue to the carriers that doesn't cost a thing.
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