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Moving to a new location or building a
new facility? Overwhelmed with things to do and no staff
to do it? Moving to a new location should be an
opportunity to improve the work environment and the systems and
processes that support your business. Your Local Telco and
Interexchange Carrier should be there to help in the planning
process. But, all too often that's not the case. The
result is that telcom often takes a back seat and often comes up
short on moving day, presenting serious and expensive problems
that were never anticipated. Carrier sales people are
happy to take your service order, but rarely take an interest in
your business or take ownership of action items. |
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Evaluating IT systems and telcom
services? Not quite sure you're getting the technology and
service you need to move your company forward? Are you
concerned about the information you get from your Local Telco
and your Interexchange Carrier? Are you getting answers to
your questions or do answers conflict? Not satisfied with
the support you receive as compared to the price you pay? |
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Expanding, in terms of information
systems, market coverage, customer base, projects, locations, or
people? Most companies are trying to do more with less.
IT Directors frequently don't have a Telcom Manager on staff
and desperately need help on day-to-day telcom requirements and
research. |
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Problems with your Local Telco or
Interexchange Carrier? Services not installed on time or
not as required? Waiting in a call center queue to make a
service change or report a service outage? Having to deal
with someone that knows nothing about your company or the
services they provide to your company? Not sure that your bill is accurate
or as quoted in your contract? |
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You need the ComHelpDesk, think of us
as being on your staff. As you identify projects, you
can count on us to work with you during the
planning process and take on action items relating to your IT
and telcom needs. We will participate in your staff meetings and
provide timely reporting on the status of pending action items
that have been assigned to us. We will take an interest in
your business and present options from a variety of carriers with
respect to technologies, services and pricing. We will
determine availability of needed services at each location under
consideration, and if necessary seek funding from the carrier
for required engineering and construction. We will write,
process and track all service orders through completion,
ensuring your services work as promised by the carrier. We will coordinate implementations with all
service providers and hardware vendors.
We will audit carrier invoices to guarantee billing matches
their quotes and your contract. When projects are complete we will remain on your staff
caring for the day-to-day telcom requirements that contribute
to your ongoing success. And did we say it's free? |
